Every time I want to access a file iCloud most times it doesn’t work! I have considered using some other file syncing service like Google Drive or Dropbox but have been reluctant because Apple keeps shoving down the iCloud cool-aid down our throats regardless of our choice.

The iCloud service is so poorly built that it never knows which files should it cache. And today my worst fears came true. On the day, I have to file my taxes, iCloud won’t let me access my Invoices I stored on iCloud.

I pinged Apple Support and after hours of back and forth I got this response.

Apple expects that you have duplicates saved elsewhere. Its MobileMe 2.0 or 3.0 or something.

Luckily, I had the files stashed in Google Drive which saved my day. And interestingly, even the iCloud web interface worked. So, I guess their macOS sync utility broke.

Its so sad to see a company which excelled at doing few things great is struggling to make a lot of things just work.

Another sad fact is the kind of support one receives when I say I am in India and when I say I am in the US is worlds apart. When I say I am from India, I get treated like a dumbass illiterate who must be using Apple product for the first time. And when I say I am in the US, its casual conversations and all smiles. I have tweeted about the fact to their Retail Head but I guess she is busy opening stores or creating diversity in Apple Universe.

I wish Steve Jobs was there to fight for us consumers. 😞